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Ordered before 16.00, free delivery within 48 hours. Immediate shipping!

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CONTACT US

Our contact form is the easiest and fastest way for asking questions or requiring your order status. You will receive a response within 24 hours.

E-MAIL-ADDRESS

support@xmasdeco.com

Please note that the contacts given below is for their appointed area only.

BUSINESS ENQUIRIES

sales@xmasdeco.com

SOCIAL MEDIA ENQUIRIES & SPONSORING

In your inquiry, please provide info about why we should sponsor you, as well as links of your homepage, FB Fan Page, Twitter, Blog, Instagram, etc..
pr@xmasdeco.com

NEW RETAILERS & AGENTS

hr@xmasdeco.com

CUSTOMER SUPPORT

WhatsApp: +31 6 3837 9463
(Mon-Fri: 10.00-13.00 )

ADDRESS

Logistic address The Netherlands
GLS Logistics
Matlingeweg 100
3044 EW Rotterdam
The Netherlands

Xmasdeco.com is a brand of The Xmas Designers, supplier of unique Christmas projects.

Registration number: 08268583
Box-Companies Ltd.
72 High Street Haslemere Surrey
GU27 2LA London
United Kingdom

SUPPORT How can we help you?

PRODUCT QUESTIONS

Click here for more information about our products, product parts and specific product terms.

FREQUENTLY ASKED QUESTIONS

If you have other questions then the FAQ below, please complete the contact form on our website. We have a 24hour reply policy.

PAYMENT AND DELIVERY
  • What are the shipping costs?
  • How long for delivery?
    • From November 19 until January, daily deliveries will take place. We will obviously inform you about the delivery of the goods you ordered.
      In case you place your order before November 19, you can indicate on which date after November 19 you would like delivery of your order.
      For orders after November 19, if there is available stock of the product you ordered, it will be sent out the following day. Please see the table below for the anticipated delivery date
      Country
      Austria
      Belgium
      Denmark
      France
      Germany
      Italy
      Luxembourg
      Poland
      Portugal
      Spain
      Sweden
      Switzerland
      Tsjechie
      United Kingdom
      Delivery Time
      72 hour
      24 hour
      48 hour
      48 hour
      48 hour
      72 hour
      24 hour
      72 hour
      72 hour
      72 hour
      72 hour
      72 hour
      72 hour
      48 hour
      Delivery costs to other countries upon request.
      'please contact me'
      info@xmasdeco.com
  • Delivery or Self Collect?
    • For the delivery of our products we rely on GLS, one of the largest transportation companies in Europe. GLS, with deliveries of over 300 million packages per year, guarantees reliability, speed and secure delivery of our products.
      And that is important as our customers want to receive their Christmas orders in time!
      Your order will be delivered to your home from Monday to Friday (no deliveries on Saturday and Sunday). If you are not at home to receive your delivery, your package will again be delivered the following working day. In case you are again not at home, the delivery person will leave his/her contact details so as to arrange for you to pick it up.
      It is not possible to collect the package yourself.
  • Payment Terms
    • We offer a wide range of payment options, per country, for you to choose from. We accept payment via well known credit cards such as iDeal, Carte Bleue, Bank Transfer and DIRECTebanking.
      For some payment options we will charge a surcharge. We will clearly indicate this during the ordering process.
ORDER INFORMATION
  • How do I trace my order?
  • How can I log-in?
    • You can place your orders without the use of your name or a password on Xmasdeco.com.
      At the time you place your order we will automatically open an account for you. When you log-in to this account you can track you order. You can also use existing address details when placing new orders.
  • I forgot my password?
    • In case you forgot your password, click here to request a new password.
RETURN AND EXCHANGE
  • What about the guarantee?
    • All products have a one year guarantee from date of delivery. Please contact our customer service department via the 'please contact me' form on our website quoting your order number.
      An invoice is needed to claim your guarantee. The invoice will be sent to you via email after your order has been processed.
      Guarantee is exempt from normal wear and tear damage.
  • How can I return any items?
    • Customers can return products within 14 days from the date of ordering. In order to claim your refund the products must be undamaged and the packaging must be fully intact.
      Before you return any products you must complete and submit a 'request for return to sender' form. This can be done by completing the 'please contact me' form on which you clearly state the order and invoice number. We will respond to your request within 24 hours. You will have to bear the cost of returning the package to us. Your refund will be paid into your account within 14 days after receiving your undamaged and fully intact package.
      In cases whereby products are returned due to warranty issues or for exchange, we will bear the costs of returning the products to us. You will receive a 'return to sender' label for this purpose.
      If you decide to return the product(s) to us for any other reason you will bear this cost yourself. The cost of returning the product(s) depends on each package. Please contact us in advance with your questions.
  • In case I have a complaint?
    • Completing the 'please contact me' page on our website is the easiest way. In case you have a complaint about the quality or state of the delivered products, completethe 'please contact me' form on which you clearly state your complaint, the order and invoice number. We will respond to your complaint within 24 hours!
      You can also send an email to info@xmasdeco.com
OTHER QUESTIONS
  • How secure are my private details?
  • Privacy Policy
    • We are very careful with the information you provide us, such as your name, address and other details. Please read our 'privacy policy' for details.