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1 General

1.1 The general terms and conditions are applicable to all agreements made between XMASDECO and the customer, with regard to online orders.
1.2 XMASDECO reserves the right to amend the general terms and conditions, as well as the contents of its website, at all times.
1.3 By placing an order, the customer declares, without any reservations, to be in agreement with the general terms and conditions of delivery.
1.4 We take great care in creating photos of the articles that are for sale through our online web shop. The photos only serve illustrative purposes and no rights can be derived from them.

2 Prices and Special Offers

2.1 The articles for sale on our web shop can be offered in Euro, GBP or Dollar. The listed prices already include VAT. Shipping fees for the Netherlands, Belgium, Germany, England and France have already been accounted for in the prices listed on the web shop. For the other countries, shipping fees apply as indicated under the online web shop's section for FAQs.
2.2 XMASDECO is not liable for the consequences related to misprints, typing errors and / or programming or programme errors in its website. No rights can be derived from incorrect price information.
2.3 Special offers are only valid for as long as stocks last and for the indicated period.

3 Payment (for more information, refer to the section for FAQs)

3.1 Payment takes place by means of the payment methods offered on the website.
3.2 Order payments are always done in full and in advance. Orders will only be sent out after receipt of full payment.
3.3 Orders will be cancelled if full payment is not received within 3 days of placing the order.

4 Shipping fees

4.1 Shipping fees pertaining to returns / exchanges are charged to the customer. 4.2 XMASDECO will charge a shipping fee of € 15.00 for the shipment of an exchange item. This amount should be paid in advance.

5 Delivery

5.1 XMASDECO contracts the home delivery component of the order out to GLS Netherlands. We deliver in the following manner, in view of our seasonal products:

From 19 November 2012, products will be shipped every Monday through Friday.
All orders placed prior to 19 November 2012 will be shipped in the first two weeks following 19 November, in other words, between 19 November and 30 November. We will, of course, keep you informed! By this time you will also have received a track and trace number from us, which will allow you to follow your delivery with our courier service, GLS!

Orders placed after 19 November will, subject to stock and sufficient orders, be shipped prior to 16:00 on the following day. Consult the FAQs section on our web shop for exact delivery times - depends on the destination country!

5.2 XMASDECO aspires to ship orders immediately after receipt of payment.
5.3 XMASDECO will do everything in its power to ship accepted orders as soon as possible. Customers will be informed, should a delivery be severely delayed – as a result of the item being temporarily out of stock, or for any other reason – or if an order cannot be completed in full, or not at all. In such a case, the customer is entitled to cancel the order within 24 hours, in writing.
5.4 XMASDECO is not liable for any damage that may be incurred by a customer, as a result of a delivery at the incorrect residential address, as provided by the customer.

6 Cancellations

6.1 Cancellation is not possible, unless done within 24 hours after placing the order, and on condition that the order has not yet been shipped. Cancellation can only be done by email.
6.2 A fee of € 10.00 will be charged to the customer as an administrative charge for the cancellation of a paid order, or in the event that an article is removed from an order.
Orders that have not been paid may be cancelled, free of charge, within 24 hours.

7 Exchanges and Returns

7.1 An article could possibly be exchanged or returned if you are not satisfied with it.
7.2 The customer is responsible for the shipping charges and return shipment.
7.3 The following terms and conditions apply to any returns and / or exchanges:
a) After receipt of your order you will have 14 days in which the article may be exchanged or returned. After expiration of this period, the purchase can no longer be dissolved and is final.
b) Merchandise should be returned in its original state, in other words, unused and in its original packaging.
c) You should include a letter in your return shipment, stating your information and the order number.
d) Inadequate or unstamped return shipments will not be accepted by us, regardless of the reason for the return.
e) In the event of an article exchange, the shipping fee of € 15.00, for shipping the article again, should be paid to XMASDECO in advance.
f) In the event of a return (dissolution of the purchase of 1 or more articles), the amount to be refunded for the return will be paid to you (excl. shipping fees and administrative charges) within 30 days, or sooner, to the extent that it is possible

8 Stock

8.1 All articles can be delivered from stock as from 19 November. It may, however, occur that an article is temporarily out of stock or has been sold out. Our z.s.m. will notify you in this regard. In this case, the customer may cancel the order, free of charge. XMASDECO will, in this case, take care of the refund.

9 Guarantee and Liability

9.1 XMASDECO guarantees that the products to be delivered comply with the standard norms and requirements that may be applicable, and that they are not defective.
9.2 The guarantee indicated under 1. is valid for a period of 6 months.
9.3 XMASDECO will provide you with a packing slip as proof of purchase for the purpose of the guarantee.
9.4 XMASDECO will, in the event that products to be delivered do not comply with these guarantees, within a reasonable period of time after receipt thereof, or, should the return shipment not be reasonably possible, after written notification with regard to the defect, from you, replace or ensure repair of the products, at the discretion of XMASDECO. In the event of replacement, you commit yourself, at this point already, to return the replaced product to XMASDECO, and to grant ownership thereof to XMASDECO.
9.5 The mentioned guarantee does not apply if the defect can be attributed to inadvisable or improper use, or when, without written consent from XMASDECO, you, or a third party, performed modifications, or attempted to perform modifications to the product, or used the product for purposes other than its intended use.
9.6 If the delivered product does not correspond with that which was agreed to, and this non-conformity is a defect in the sense of the arrangement for product liability, then XMASDECO is not liable for the resulting consequential damage.
9.7 That which is stipulated in the general terms and conditions, with regard to the guarantee, does not affect your entitlement to a guarantee, based on the law, all in consideration of that which is stipulated in these general terms and conditions, and in the agreement, including the nature and function of that which was sold and delivered to you.
9.8 When the manufacturer of a defective article is held liable for consequential damage, then the liability of XMASDECO is limited to the repair or replacement of the article, or a refund of the purchase price.
9.9 Without affecting the above mentioned, XMASDECO is not liable if the damage is a result of premeditation and / or serious misconduct and / or reproachable actions, or as a result of inadvisable or improper use on the part of the customer.
9.10 The limitations in liability for direct damage, stipulated in the general terms and conditions, do not apply if the damage is attributable to serious misconduct on the part of XMASDECO or its subordinates.

10 Privacy

Your personal information will be included in XMASDECO's customer file. We use your personal information for execution of the agreement, performance of responsible customer management, risk management, and marketing purposes. We do not make any information known to third parties who may infringe on your privacy. You may notify us by email if you no longer want to receive commercial offers from us.

11 Copyright on image and text material

The text and / or image material may not be copied, saved, made public, reproduced, or used in any other way, without prior written consent. Violation will result in legal action. is a brand of The Xmas Designers, supplier of unique Christmas projects.

Registration number: 08268583
Box-Companies Ltd.
72 High Street Haslemere Surrey
GU27 2LA London
United Kingdom